Senior Manager, Culture & Engagement

Company Description:

McDonald’s is proud to be one of the most recognized brands in the world, with restaurants in over 100 countries that serve 70 million customers daily. We continue to operate from a position of strength. Our updated growth strategy is focused on staying ahead of what our customers want and realizing further growth potential. Our relentless ambition is why McDonald’s remains one of the world’s leading corporations after almost 70 years. Joining McDonald's means thinking big and preparing for a career that can have influence around the world.

At McDonald’s, we see every day as a chance to create positive impact. We lead through our values centered on inclusivity, service, integrity, community and family. From support of Ronald McDonald House Charities to our Youth Opportunity project and sustainability initiatives, our values keep us dedicated to using our scale for good: good for our customers, people, industry and planet. We also offer a broad range of outstanding benefits including a sabbatical program, tuition assistance and flexible work arrangements.

Job Description:

McDonald’s has an exciting opportunity for a Senior Manager, Culture & Engagement (Listening & Engagement - Cultural Health) role based in the United Kingdom. You will develop listening & engagement and cultural health initiatives that foster a positive working environment and an engaged workforce, in alignment with McDonald’s vision and values. This role will work closely with the Director, Culture & Engagement to ensure the seamless and efficient delivery of cultural health initiatives. The ideal candidate will have deep expertise in listening, engagement, and cultural health programs, and a data-driven approach to executing programs effectively.

The candidate is expected to reside within the United Kingdom.

Responsibilities

In addition to following McDonald’s policies and procedures, principal accountabilities include, but are not limited to:

Culture Strategy & Development:

• Work with the Director, Org Culture & Listening to define scope and success metrics of culture initiatives and ensure programs are aligned to high-value talent objectives.
• Support the development of strategies and programs that cultivate and enhance company culture across the enterprise, fostering a positive working environment and an engaged, productive workforce.
• Develop roadmaps and design strategic initiatives in order to drive employee engagement.
• Stay up-to-date on industry trends and best practices, being the cultural health subject matter expert.

Engagement Analysis & Improvement:

• Work closely with third party survey vendors to gauge employee sentiment and analyse current state employee engagement to identify issues and develop strategies to address gaps.
• Assess current engagement level and utilize innovative thought leadership and market best practices to bridge the gap between the existing and desired organizational culture.
• Engage and inspire both frontline and corporate employees to foster a thriving, employee-focused workplace environment.
• Utilize metrics and feedback to gain strategic insights and provide recommendations leading to continuous improvement of McDonald’s global culture.
• Stay up-to-date and informed on trends and innovations in organization effectiveness.

Qualifications:

• Degree in Human Resources, Organizational Design, Business Administration, or a related field preferred; advanced degree preferred
• Experience working in Human Resources or Organizational Design
• Demonstrated expertise in Culture & Engagement Program Creation and Management
• Strong analytical and problem-solving skills, with the ability to interpret data and make informed decisions
• Knowledge of cultural health and engagement trends, regulations, and best practices
• Extensive experience working and collaborating with global teams across various regions
• Expert in driving cross-functional initiatives, ensuring organizational objectives are met seamlessly
• Demonstrated ability to operate as a people manager, leading diverse, complex teams, fostering a culture of innovation and collaboration

Preferred Qualifications

• Stakeholder Management & Leadership Experience
• Executive Presence
• Knowledge of HR compliance and data privacy regulations
• Strong business acumen
• Exceptional communication (verbal and written) and interpersonal skills
• Positive attitude and a willingness to learn; self-starter
• Strong ability to influence others; able to build and drive a strong business case for people as a growth driver
• Experienced in collaborating with cross-functional partners in a matrixed environment
• Continuous improvement and growth mindset

Additional Information:

At McDonald’s we are People from all Walks of Life... 

People are at the heart of everything we do, and they make the McDonald’s experience. We embrace diversity and are committed to creating an inclusive culture that means people can be their best authentic self in our restaurants and offices, which helps us to better serve our customers. We have a strong heritage of diversity and representation within our communities, which we are proud of. The diversity of our people, customers, Franchisees and suppliers gives us strength.

We do not tolerate inequality, injustice or discrimination of any kind.  These are hugely important issues and a brand with our reach and relevance means we have a very meaningful role to play.

We also recognise our responsibility as a large employer to continue being active in our communities, helping to develop skills and drive aspirations that will help people to be more aware of the world of work and more successful within it, whether with McDonald’s or elsewhere.